Job Detail

Job Detail

• Salary:300000 - 500000
• Industry:Sales & Retail
• Role Category: Sales Jobs
• Job Type:Full-Time

Location

• City:Mumbai
• Country:India

Job Responsibilities

Title - Telesales Operations Manager 

Location – Turbhe – Navi Mumbai

Qualifications & Experience - Require 4 to 5 years’ experience. Academic qualifications from a reputable university are essential.

Must Have:

- Experience in KPO industry.

- 4-5+ years of team management experience in outbound calling processes.

- Managed a team size of more than 100 individuals.

- Must have great personality, team building capabilities and a hustle nature

Engaged in:

- Team management (productivity and quality focus).

- Tele-sales agent hygiene.

-  Training programs implementation.

- System and process optimization initiatives.

- Hiring and onboarding processes.

- Analytics for performance evaluation and decision-making.

Nice to have:

- Additional certifications or courses related to tele-sales operations or management.

- Experience with CRM

- Familiarity with various lead generation sources and strategies

Role Requirements:

- Recruitment, Training, and Quality Management: Responsible for hiring the right candidates, providing comprehensive training, and ensuring high-quality personnel are in key positions.

- Team Hygiene and Discipline: Maintain a culture of discipline and professionalism, enforcing company policies and standards.

- Floor Activity Management: Oversee daily operations on the sales floor, monitor activities, and address any issues promptly.

- Motivation and Performance: Keep the team motivated to achieve sales targets, track performance, and implement strategies for improvement.

- Sales Achievement and Data Analysis: Drive the team towards meeting sales numbers, analyze data to derive insights, and make data-driven decisions.

- System and Process Optimization: Ensure adherence to system and process hygiene, identify areas for improvement, and implement best practices.

Skills: Excellent communication skills, proficiency in Microsoft Office suite (especially Excel), and a proven ability to get things done.